Frequently Asked Questions
Have a question about shopping at Stratford Watch? Find answers below about our watches, payment options, delivery and returns.
About Our Watches
What products does Stratford Watch sell?
We offer men’s watches, ladies’ watches, smartwatches and leather watch straps, with styles to suit different tastes, budgets and occasions.
Is Stratford Watch an official watch dealer?
Yes, Stratford Watch is an official watch dealer with 20 years of watch expertise. We take care when selecting and handling the products in our collection.
Do you offer watches for different budgets?
Yes. Our collection includes watches at a range of prices, helping you find a style that suits your budget. Browse our collections for current prices and availability.
Can I buy a watch as a gift?
Absolutely. A watch makes a thoughtful gift for a birthday, anniversary, graduation or other special occasion. Explore our men’s and ladies’ collections to find a design that suits the recipient.
How do I choose a smartwatch?
Start with the features you want, then consider your preferred design and display. Features vary by model, so check the individual product description before ordering.
Can I change my smartwatch’s display?
Some models offer customisable watch faces, including analogue-style and digital displays. Check the product description to see which options are available on your chosen smartwatch.
Leather Watch Straps
Do you sell leather watch straps?
Yes, we offer leather watch straps to refresh the appearance of your watch and provide a comfortable fit. Leather naturally softens with wear and adapts to your wrist.
How do I choose the right leather strap for my watch?
Check your watch’s strap width and attachment type, then compare these with the strap’s product details. If you’re unsure about compatibility, email us with your watch’s brand and model before ordering.
Payments
Which payment methods do you accept?
We accept credit and debit card payments. Online card payments are processed through PayPal.
Are online card payments secure?
Our online card payments are handled through PayPal’s secure payment system.
Delivery
Who delivers my order?
We use Royal Mail to deliver orders.
How long does standard delivery take?
Standard delivery usually takes 4–6 working days. The estimated delivery time is shown at checkout. Postal delays and other circumstances may affect delivery times.
How much does delivery cost?
The delivery charge is shown at checkout before you complete your purchase.
When will my order be dispatched?
Orders placed before 1:30pm on a working day with standard delivery are normally dispatched the same day, provided the products are in stock at our head office.
What should I do if my order has not arrived?
If your order has not arrived within the estimated delivery period, email stratfordwatchuk@gmail.com with your order number so we can help.
Returns and Refunds
Can I return an item?
Unused items can be returned under our 14-day returns policy. Please contact us within 14 days of receiving your order to arrange a return, and refer to our Returns Policy for full conditions and details of your statutory rights.
How do I arrange a return?
Email stratfordwatchuk@gmail.com with your order number and details of the item you wish to return. Our team will provide instructions for the next steps.
How will I receive my refund?
Approved refunds are paid back to the original payment method used for your order.
How long does a refund take?
Once processed, refunds usually take 3–5 business days to appear in your account. The exact timing may depend on your payment provider.
What should I do if my item arrives damaged or faulty?
Contact us by email with your order number and a description of the problem. If possible, include clear photographs to help our team review your enquiry.
Contact Us
How can I contact Stratford Watch?
Email our customer support team at stratfordwatchuk@gmail.com for help with products, orders, delivery or returns.
What information should I include in my enquiry?
For an existing order, include your order number and a brief description of your question. For product enquiries, include the product name or a link to the item you’re interested in.