Terms & Conditions
Last updated: [insert date]
These Terms & Conditions apply to purchases made through stratfordwatch.co.uk. Please read them before placing an order.
1. About Us
Stratford Watch sells men’s watches, ladies’ watches, smartwatches and leather watch straps.
This website is operated by:
Legal business name: [insert legal business name]
Trading name: Stratford Watch
Business address: [insert full business address]
Company registration number, if applicable: [insert number]
VAT registration number, if applicable: [insert number]
Email: stratfordwatchuk@gmail.com
2. Products and Availability
Please read the relevant product description before ordering, including details of dimensions, materials, features and strap compatibility.
Smartwatch functions and display options vary by model. Product images are for illustration, and colours may appear differently depending on your screen.
All products are subject to availability. If we cannot supply an item you have ordered, we will contact you and refund any payment taken for that item.
3. Placing an Order
You are responsible for providing accurate contact, delivery and payment details when placing an order.
An order acknowledgement confirms that we have received your order. Your order is accepted when we send a dispatch confirmation, at which point a contract is formed.
If you notice an error in your order, contact us as soon as possible. Changes may not be possible once an order has been dispatched.
4. Prices and Payment
Product prices are displayed on the website. Any applicable taxes and delivery charges will be shown before you complete your purchase.
We accept credit and debit card payments, with online card transactions processed through PayPal. Available payment options are displayed at checkout.
Payment must be received before your order is dispatched.
5. Delivery
Orders are delivered through Royal Mail. Delivery charges and estimated delivery times are shown at checkout.
Standard delivery usually takes 4–6 working days. This is an estimate rather than a guaranteed delivery date.
Orders placed before 1:30pm on a working day with standard delivery are normally dispatched the same day, provided the products are in stock at our head office.
For these terms, working days are Monday to Friday, excluding UK bank holidays.
Postal delays and other circumstances may affect delivery. If your order has not arrived within the estimated period, contact us with your order number.
Unless we agree otherwise, we will deliver your order within 30 days. Your statutory rights apply if delivery is delayed or your order does not arrive.
Goods remain our responsibility until they come into your physical possession, or that of someone you nominate to receive them.
6. Cancelling an Order
For most online purchases, you have the right to cancel without giving a reason within 14 days after the day you receive your goods.
To cancel, email stratfordwatchuk@gmail.com with your name, order number and a clear statement that you wish to cancel. You may use the cancellation form at the end of these terms, but you do not have to.
If your order has already been delivered, you must send the goods back within 14 days of notifying us that you wish to cancel.
Contact us for the return address. Contacting us for instructions does not extend or restrict your statutory cancellation rights.
7. Return Conditions and Postage
Please handle goods carefully and return them with their accessories and original packaging where possible.
You may inspect goods as you would in a shop. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, where permitted by law.
Return postage for change-of-mind returns: [insert whether Stratford Watch or the customer pays the direct return cost].
We will cover reasonable return costs where goods are faulty, damaged or incorrectly supplied. Contact us so we can arrange an appropriate return method.
We recommend retaining proof of postage.
8. Refunds
Refunds are made to the original payment method unless you expressly agree otherwise. We do not charge a refund processing fee.
When you cancel an entire order under your statutory cancellation rights, we will also refund the cost of our standard outbound delivery. Any additional amount paid for an upgraded delivery service is not refundable.
We will issue your refund without undue delay and within the applicable legal deadline. For returned goods, this is normally no later than 14 days after receiving the goods back or receiving evidence that you sent them back, whichever is earlier.
Once issued, refunds usually take 3–5 business days to appear in your account, depending on your payment provider.
9. Faulty, Damaged or Incorrect Goods
Goods must be of satisfactory quality, fit for purpose and as described.
If an item arrives faulty, damaged or different from what you ordered, email us with your order number and details of the issue. Photographs may help us investigate, but they do not replace or restrict your statutory rights.
Depending on the circumstances, you may be entitled to a refund, repair or replacement under UK consumer law. These rights are separate from the change-of-mind cancellation period.
10. Product Care and Compatibility
Follow the care instructions supplied with your watch, smartwatch or leather strap.
Before purchasing a replacement strap, check its dimensions and attachment type against your watch. If you need assistance, contact us before ordering.
11. Our Responsibility to You
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or death or personal injury caused by negligence.
Nothing in these terms limits your statutory consumer rights.
12. Privacy
We handle personal information in accordance with our Privacy Policy. Please read that policy for information about how we collect, use and protect your data.
13. Changes to These Terms
We may update these terms from time to time. The terms in force when you place your order will apply to that purchase.
14. Questions and Complaints
For questions about these terms, orders, delivery, returns or complaints, contact:
Email: stratfordwatchuk@gmail.com
Postal address: [insert business correspondence address]
Please include your order number, where applicable, and a description of your enquiry.
15. Model Cancellation Form
Complete and send this form only if you wish to cancel your purchase. You may also cancel by sending any clear statement of your decision.
To: [insert legal business name, address and stratfordwatchuk@gmail.com]
I/We give notice that I/We cancel my/our contract for the sale of the following goods:
Goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitting on paper: